{"id":31860,"date":"2021-07-07T11:20:34","date_gmt":"2021-07-07T11:20:34","guid":{"rendered":"https:\/\/www.tatanka.nl\/?page_id=31860"},"modified":"2023-05-15T13:58:38","modified_gmt":"2023-05-15T11:58:38","slug":"complaints","status":"publish","type":"page","link":"https:\/\/www.tatanka.nl\/fr\/complaints\/","title":{"rendered":"Plaintes"},"content":{"rendered":"<div id=\"gap-1697299324\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1697299324 {\n  padding-top: 40px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row row-small\"  id=\"row-95008643\">\n\n\n\t<div id=\"col-1016080798\" class=\"col small-12 large-12 small-col-first\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-3\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_895588397\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"404\" src=\"https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam.jpg\" class=\"attachment-original size-original\" alt=\"- Tatanka.nl\" srcset=\"https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam.jpg 1440w, https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam-420x118.jpg 420w, https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam-64x18.jpg 64w, https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam-600x168.jpg 600w, https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam-768x215.jpg 768w, https:\/\/www.tatanka.nl\/wp-content\/uploads\/2018\/05\/Psychedelic-Magic-Truffles-Amsterdam-800x224.jpg 800w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" title=\"- Tatanka.nl\">\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_895588397 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1><span style=\"font-size: 120%;\">Plaintes<\/span><\/h1>\n<p>Il est possible que quelque chose ne se passe pas comme pr\u00e9vu. Nous vous recommandons d'abord de nous faire part de vos r\u00e9clamations en nous contactant \u00e0 l'aide du formulaire de contact ci-dessous. Si cette d\u00e9marche n'aboutit pas \u00e0 une solution, il est possible de soumettre votre litige \u00e0 la m\u00e9diation via le site web de la Commission europ\u00e9enne.&nbsp;<span style=\"text-decoration: underline;\"><a href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/dispute\/\" target=\"_blank\" rel=\"noopener noreferrer\">Fondation ValuedShops\/WebwinkelKeur<\/a><\/span>&nbsp;(uniquement pour les clients n\u00e9erlandais et\/ou belges). Depuis le 15 f\u00e9vrier 2016, les consommateurs de l'UE peuvent \u00e9galement d\u00e9poser une plainte via la plateforme ODR de la Commission europ\u00e9enne. La plateforme ODR se trouve \u00e0 l'adresse suivante&nbsp;<span style=\"text-decoration: underline;\"><a href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noopener noreferrer\">http:\/\/ec.europa.eu\/odr<\/a><\/span>. Si votre plainte n'est pas encore trait\u00e9e ailleurs, vous \u00eates libre de d\u00e9poser votre plainte par l'interm\u00e9diaire de la plateforme de l'Union europ\u00e9enne.<\/p>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100px;height:10px;background-color:rgb(255, 255, 255);\"><\/div>\n\n<div class=\"row\"  id=\"row-1557189855\">\n\n\n\t<div id=\"col-729021020\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Courriel<\/h2>\n<p>Vous avez une r\u00e9clamation concernant votre commande en ligne ? Veuillez mentionner votre num\u00e9ro de commande. Les messages sont g\u00e9n\u00e9ralement trait\u00e9s dans un d\u00e9lai d'un jour ouvrable.<\/p>\n\n<a href=\"mailto:info@tatanka.nl?subject=Complaint%3A&#038;body=Hey%20Tatanka%2C%0A%0AUnfortunately%20i&#039;m%20not%20happy%20with%20my%20order%2Fproduct.%0A%0AYou%20can%20find%20my%20order%20number%20and%20complaint%20below.%0A%0AOrder%20number%3A%0AMy%20complaint%20is%3A\" class=\"button primary\" style=\"border-radius:10px;\">\n\t\t<span>Envoyer un courriel<\/span>\n\t<i class=\"icon-envelop\" aria-hidden=\"true\"><\/i><\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-429923446\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>Adresse<\/h2>\n<p>Tatanka.nl<br \/>PePePe BV<br \/>Sulky 6 J<br \/>Zeewolde<br \/>3897AJ<\/p>\n<p><strong>KVK :<\/strong> 34236211<br \/><strong>BTW :<\/strong> NL815030411B01<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-824194489\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h2>T\u00e9l\u00e9phone<\/h2>\n<p>(0031)(0)85-0160883<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1016080798 > .col-inner {\n  padding: 30px 30px 30px 30px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row row-small row-box-shadow-3\"  id=\"row-989646635\">\n\n\n<\/div>\n\t<div id=\"gap-842978166\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-842978166 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1427,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-31860","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/pages\/31860","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/users\/1427"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/comments?post=31860"}],"version-history":[{"count":0,"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/pages\/31860\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.tatanka.nl\/fr\/wp-json\/wp\/v2\/media?parent=31860"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}