Shipping Questions

Does Tatanka ship to my country?

We ship to most EU Countries

Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, United Kingdom, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, The Netherlands, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, and Sweden.

We don’t ship to some EU islands

Croatia, Cyprus, Malta, Channel Islands, Gibraltar, Canary Islands, San Marino, Vatican City, Faroe Islands, Greenland and the rest of the world.

Are your products legal in my country?

Legal Status

All our products are natural and legal in the Netherlands. You are responsible to know about the legal status of our products in your country. You therefore need to inform yourself about the local laws your country. See our Terms and conditions.

Refunds and Resend

We cannot refund or resend your products, if you didn’t receive your order, when it is stopped by customs.

Discreet packaging

All orders are packaged discreet. There is NO reference to who the sender is. No logo or text mentioning “Tatanka” will be found on the package.

Is your packaging discreet?

Yes! We ship always ship all our orders in plain packaging.
No reference to us, nor to the content.

How many days do I have to wait?

Estimated shipping times

Read more information: Shipping information.

We only ship after payment

Please note that we only prepare orders once your payment has been received. Your package is prepared within 24 hours of payment confirmation.

Shipping Delays

Your package might be delayed by customs as well as by your local postal company. Other factors include the holidays, the weather and incorrect or missing address information. We can not make any claims about an exact time frame in which your order will arrive. However, you will receive a Track and Trace number to your email to follow your order.

Which company delivers my orders?

Post NL

We ship all our orders with PostNL (Dutch Post service), they ship it to your country, than in your country your local postal company takes over and takes care of your delivery.

Check your Track and Trace

Please check your tracking number link after you receive your shipping confirmation email. Once the postal office starts shipping, you will receive another email to track your package. Avoid that your local postal company sends your package back to us.

Can I follow my order with Track and Trace?

Always follow your package

Tatanka only uses Track and Trace shipping, so you always know where your package is and when to be home, when it arrives to your address. Please check your tracking number link after you receive your shipping confirmation email. Once the postal office starts shipping, you will receive another email to track your package.

Missed your package

If you missed your package, normally the postal office will try to deliver your package again, sometimes he will leave a note with the address of the nearest postal office to pick it up. In exceptional cases the post office brings the package to your neighbors. You can always contact your local post company with your track and trace number to avoid that they send your package back to us. Normally a package remains in the post office for 1 to 2 weeks.

Didn’t get your tracking number? Please check the spam folder in your email too. Or contact us.

Payments Questions

What payment methods are available?

1. Bank-Transfer

Available for all EU countries.

2. Global web pay

Available for United Kingdom.

3. Cash in a Envelope

Available for all EU countries.

Soon we will add more payment options. We keep you posted!

How can I pay with Bank transfer?

Banktransfer

Place your order and choose: Banktransfer.
You receive an e-mail with further payment instructions.

Pay the total amount in EURO + include the shipping costs.
ONLY mention your ORDER NUMBER in the payment reference
.

No productnames.

We ship after we receive payment

Once we receive your payment, we will send out your order, when shipped, you receive a track and trace email.

How can I pay with cash in a envelop?

Cash payment

1. Place an order on our website, in the check-out page, select the option: Cash in Envelop.

2. Put the money in a strong envelope, make sure it is correctly stamped or franked, and send it to our P.O. Address. Make sure that the money is not visible through the envelope, for example, put the money in a card.

3. Include a note with your name and order number inside the card, don’t put order information on the outside of the envelop.

4. Send your envelope to the following address:

Inform us about your cash payment


Important:

We only accept cash in euro’s. Please don’t send NO COINS, you have to send it rounded up.
We can ship your order, if we receive the full order amount, including the shipping costs.
Sending cash payments always remain at your own risk.

Once we receive your payment, we will send out your order, when shipped, you receive a track and trace email.

How can I pay with Globalwebpay UK?

Globalwebpay for UK customers

Place your order and choose banktransfer. Use the bankaccount information in your email to make the payment. 
Global web pay is a another way to pay to our bank account from the UK but with lower fees than a normal banktransfer. You have to register on their website first.

Globalwebpay

Pay the total amount in EURO + include the shipping costs.
Mention your ORDER NUMBER in both fields in the payment reference
.
No productnames.

We ship after we receive payment

Once we receive your payment, we will send out your order, when shipped, you receive a track and trace email.

Returns and Refunds

Can i get a money refund?

Money Refunds

If you have changed your mind and want your money back, you first need to notify us within 14 days, before you can return products back to us. After reviewed and agreed, you can send your products back within another 14 days. Our team will inspect the products to ensure, it meets our conditions for returns. If approved to refund during our inspection, a refund will be issued back to you.

There are a few conditions for products returned to us, so please read carefully.


Inform us

If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.


Important: We do not refund your money, if customs in your country seized your package. You are responsible to know about the legal status of our products in your country. Please read our Terms & Conditions.

What if my product is damaged?

Damaged products.

Inform us

  1. If your product is damaged. You can let us know of any damages. We will be happy to repair it or if not possible send out a replacement, after we receive the damaged item back and is inspected by our team.
  2. If your product was damaged upon delivery. You can let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if that applies.
  3. If your product fails while it’s still under the product warranty, you may contact us with a photo and description showing the defect. After inspection, it will either be repaired by the supplier, or a replacement will be sent to you.

There are a few conditions for products returned to us, so please read carefully.


Inform us

If you have Damaged products
Notify us within 7 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.

What are the conditions for returns?

Conditions for Returns

1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.

2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.

3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).

Where do I notify my returns?

Inform us

If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.

If you have Damaged products
Notify us within 7 days through email, after you received the products to your address, before you make a return.

Contact us


Technical Questions

Where can i change my personal information?

Your personal information:

1. Log in.

2. Go to My Account.

3. Click on My Addresses. Here you can edit all your Billing and Shipping addresses, by clicking on edit.

4. Click on Account details. Here you can edit your name, your email address and your password and save your changes.

If you changed your email address, then a confirmation email will be sent for you to verify it. Click on the link in the verification email to activate the new email address.

I forgot my password. What now?

Change you Password:

1. Go to Your Account.

2. Click on Forgot password.

3. You will get a email to reset your old password and generate a new password.

4. If you did not get that email, please check your spam box.

5. If the email to change your password is not in your spambox either, than please contact us.

Why is the Tatanka website not working normally?

If the Tatanka website is not under maintaince, it should work properly, however:

Our website functions better, if you enable the cookies in the Internet options of your browser (Internet Explorer, Firefox, Chrome etc.). That makes it possible to put products in your cart.

In Internet Explorer click on Tools > Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Tatanka website to function good.

Another source for this problem could be your firewall. Please adjust your privacy settings in your Firewall if you like to use the website to it’s best ability.

Other technical problems? Please contact us.

Where do I report problems with the Tatanka website?

Technical problems

If there are any problems for you with the Tatanka website, please don’t hesitate to let us know! We want you to get the best shopping experience you can have! So if there are any technical bugs, we will always make sure to fix them.

Please contact us: info@tatanka.nl

Contact us

Contact us

Do you have questions about your online orders or do you have questions about the webshop? Then please send us a message below to chat with our Tatanka team or email: info@tatanka.nl – Please mention your ordernumber, if you have one.