Return Policy

Before you return your products.

Would you like a money refund, because you have changed your mind? Or does your product needs to be repaired or replaced, because you received a damaged product? If you wish to return an item, please contact a member of our Tatanka customer service. Only after reviewed and agreed by a member of our team, an item should be returned. 

There are a few conditions for products returned to us, so please read carefully.


Inform us

If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.

If you have Damaged products
Notify us within 7 days through email, after you received the products to your address, before you make a return.

Contact us

Conditions for Returns

1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.

2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.

3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).

Money Refunds

If you have changed your mind and want your money back, you first need to notify us within 14 days, before you can return products back to us. After reviewed and agreed, you can send your products back within another 14 days. Our team will inspect the products to ensure, it meets our conditions for returns. If approved to refund during our inspection, a refund will be issued back to you.

There are a few conditions for products returned to us, so please read carefully.


Inform us

If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.

Contact us

Important: We do not refund your money, if customs in your country seized your package. You are responsible to know about the legal status of our products in your country. Please read our Terms & Conditions. 

Damaged products.

  1. If your product is damaged. You can let us know of any damages. We will be happy to repair it or if not possible send out a replacement, after we receive the damaged item back and is inspected by our team.
  2. If your product was damaged upon delivery. You can let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if that applies.
  3. If your product fails while it’s still under the product warranty, you may contact us with a photo and description showing the defect. After inspection, it will either be repaired by the supplier, or a replacement will be sent to you.

There are a few conditions for products returned to us, so please read carefully.


Inform us

If you have Damaged products
Notify us within 7 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.

Contact us